Help

There's no password. Go to Sign in, enter the email address your employer gave us, and we'll email you a link. Tap the link and you're signed in.

You stay signed in on that device for several weeks, unless you sign out.

Sign-in links expire after a short time and each one works only once. Ask for a new link from the Sign in page and use the newest email.

• Open the link on the device you want to use.
• Check your spam or junk folder if the email hasn't arrived after a few minutes.
• If nothing arrives, your employer may have registered a different email address. Ask your manager to check.

Yes. Every course works on a phone. Tap Lessons at the top of a course to see the full list and jump between lessons.

Yes. When you tap Next, the lesson is marked complete and saved to your account, so you can carry on later on another device. If you're offline, it saves on your device and updates your account next time you open the course.

You need 80% to pass. If you don't pass, you'll see which questions you got wrong. Review those lessons and try again. Each attempt has a different set of questions.

When you pass, your certificate appears in My learning, where you can download it as a PDF. It's also emailed to you. Your employer can see it too.

For the Care Certificate, your employer must observe you at work and sign you off first. The certificate is issued as soon as they do.

Most courses need refreshing every 12 months. The date is on your certificate and in My learning. We'll email you a reminder before it's due.

• Make text bigger with your browser's zoom (Ctrl and + on a computer, or pinch on a phone). The pages adjust to fit.
• Dark mode follows your device's setting.
• You can use the keyboard: Tab moves between buttons and links, and Enter or Space selects.
• Pages work with screen readers such as VoiceOver and TalkBack.
• Your browser's translate feature can help if English isn't your first language, but take the assessment in English.

Sign in with your manager email, then choose Team from the account menu at the top of the page.

On the Team page, open Add carer. Enter their name and email, choose courses and a due date. They're emailed an invite to sign in.

Open the carer from the Carers table and choose Resend invite. Check the email address is right. If it's wrong, remove them and add them again with the correct email.

Open Sign-offs on the Team page. Once you've observed the carer meeting the standards at work, enter your name and job title and sign off. The certificate is issued straight away.

It's the share of assigned courses that are complete and in date, or not yet due. Overdue courses and expired certificates count against it.

You're billed a fixed fee of £50 a month for your company account, plus £6 for each carer active during the month. Carers you remove stop being charged from next month.